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For Any Separate Quotes Please Contact Us Directly
Dispute Resolution Policy
We encourage our customers to contact us directly before initiating a payment dispute or chargeback. Most issues can be resolved quickly and fairly.
How to Raise a Dispute:
Contact Support: Email us at alex@lapbus.com within 5 business days of the issue.
Provide Details: Include your order number, a detailed description of the problem, and any supporting photos (if applicable).
Resolution Timeframe: We will respond within 2 business days and work toward a resolution within 7 business days.
Third-Party Disputes:
If you file a dispute through your credit card issuer or payment provider (e.g., Stripe, PayPal), please note:
We will provide documentation supporting our case.
Disputes may take 15–45 days to resolve through third-party platforms.
Fraudulent claims or abuse of the dispute process may result in order cancellation and account suspension.
Contact Us
If you have any questions or need help, please contact us at:
📧 Email: alex@lapbus.com
📞 Phone: 770-878-2352
🕒 Hours: Monday–Friday, 9 AM – 5 PM (EST)
